A: ACTIVATE YOUR TENANT PORTAL! You should’ve received an email with a log in link to activate 你r tenant portal. Within the portal 你 can make security deposits and 租金 payments. Email us at firstname.lastname@example.org if 你 need access.You can also mail 你r 租金 to the following address: Rent must be RECEIVED NOT POSTMARKED by the date listed on 你r lease agreement or it will be considered late and late fees will apply.
A: All repairs must be in writing and submitted via 你r tenant portal. Once 你 submit a repair request via 你r tenant portal both 你 property manager and portfolio manager receive the request. You’re not allowed to deduct costs of a repair from 你r 租金. If there is a problem which is caused by 你 or 你r guests, such as an inappropriate item flushed down the toilet, 你 will be charged the repair.
Please check 你r lease to determine what repairs 你 are responsible for paying as a tenant. 保持 in mind emergencies are deemed situation that can affect the health and safety of an individual. If 你 have a fire, please call the fire department. If 你 smell gas, please call 你r gas company. And contact us!